http://www.kevinmd.com/blog/2006/11/sometimes-better-customer-service-is.html Tue, 14 Feb 2012 22:28:00 +0000 hourly 1 http://www.kevinmd.com/blog/2006/11/sometimes-better-customer-service-is.html#comment-68564 Anonymous Tue, 07 Nov 2006 12:19:00 +0000 http://clients.emmense.com/kevinmd/2006/11/sometimes-better-customer-service-is-needed.html#comment-68564 Nicely put. Yesterday I phoned a prescription in to my pharmacy, was notified by e-mail that it was ready, and drove across town to pick it up. Turns out it hadn't been filled after all and I had to wait 15 minutes for it. No big deal at all, except that nobody said "sorry" or "oops"...what I got was a brisk "It hasn't been filled, I don't know why, you'll have to wait." In all fairness, though, I don't think this problem is at all limited to the medical profession. Customer service is a dying art everywhere. Nicely put. Yesterday I phoned a prescription in to my pharmacy, was notified by e-mail that it was ready, and drove across town to pick it up. Turns out it hadn’t been filled after all and I had to wait 15 minutes for it. No big deal at all, except that nobody said “sorry” or “oops”…what I got was a brisk “It hasn’t been filled, I don’t know why, you’ll have to wait.” In all fairness, though, I don’t think this problem is at all limited to the medical profession. Customer service is a dying art everywhere.

]]>