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Sometimes, better customer service is needed

in Uncategorized | one response

Simple communication can defuse many problems in the doctor’s office. In this case, a physician who was held up at the the hospital.

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Anonymous
Nicely put. Yesterday I phoned a prescription in to my pharmacy, was notified by e-mail that it was ready, and drove across town to pick it up. Turns out it hadn’t been filled after all and I had to wait 15 minutes for it. No big deal at all, except that nobody said “sorry” or “oops”…what I got was a brisk “It hasn’t been filled, I don’t know why, you’ll have to wait.” In all fairness, though, I don’t think this problem is at all limited to the medical profession. Customer service is a dying art everywhere.

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