NYTimes writes about some lubricating comments that doctors use and their effect on patients:
“Tell me more about that.” “That must have been very difficult for you.” “I hear what you are saying.” “Your story moves me.”
We are getting closer to the 7-minute-Jiffy-Lube-visit every day… The “lubricating comments” will surely help.
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{ 1 comment }
Sugar-coated comments work.
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