These “notes” are descriptions to prepare the professional for the client, good or bad. And if the client is acting out, then the professional should be able write what he/she wishes to prepare for the next time.
It is about time some of the rude people should hear that they are, in fact, rude.
What hurts is that now when I pick up my prescription, I will have to pay more because of the attorney’s costs and awards that might be given to these people. I would like these people to spend a month behind the counter of a drug store and take notice of how rude the customers can be. Maybe they will be a little nicer next time.