My bad: How apologies can curb malpractice suits
“Studies show that it comes down to the simple human exchange of apology and forgiveness. When people are harmed, they often value a sincere apology more than money . . .
. . . Opposition comes, as you might guess, from trial lawyers. Their money-grubbing hearts are bared on their Web sites. One boasts of winning $80,000 for a passenger who sustained only cuts and bruises in an auto accident. Another announces: ‘We can put an end to medical misdiagnosis by informing the public and filing claims and suits against the medical practitioners at fault.’
Nonsense. No one can end medical errors. Humans will always make mistakes and sometimes even do grievous harm. How we handle those errors is one of the moral choices that define us as a people.” (via PointofLaw.com)
My point exactly.