Test Finds Inaccuracies in Help Line for Medicare

“Medicare’s toll-free telephone line, one of the main vehicles for disseminating information about new prescription drug benefits and drug discount cards, gives accurate answers less than two-thirds of the time, Congressional investigators say.”

If I gave accurate answers less than two-thirds of the time, I’d be out of a job.

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  • Anonymous

    the best part is at the end of the article:

    In another example, callers asked if Medicare would pay for power wheelchairs. The answer depends, in part, on whether a beneficiary has enough upper body strength, or “trunk strength,” to propel a manual wheelchair.

    But a Medicare operator, confusing trunk strength with the size of a car trunk, “incorrectly explained that Medicare would cover a power wheelchair only if a beneficiary had adequate space to put it in the trunk of his car,” the report said.

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